What is the refund policy? 

All sales are final. In the case of damaged or incorrect goods received, please contact customer service immediately to review and resolve.  

Please make inquiries on damaged or incorrect goods within 7 days of the delivery date. No inquiries will be accepted beyond the 7 day period.

What if something is out of stock?

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Do products come with warranty?

Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know. Starock provides a LIMITED LIFETIME WARRANTY to the original purchaser of our PVC Wall Panels. This LIMITED LIFETIME WARRANTY provides that the material will be free from manufacturer defects in material and workmanship under approved normal use. If a defect is discovered in a product and the above conditions have been met, the customer should notify us in writing within five (5) days of discovering the said defect. The customer may be required to return the product to Starock for evaluation. Starock will then review the product and installation methods, and determine if replacement, repair, or a refund is appropriate. This warranty does not cover or include labor, transportation costs, or any other expenses incurred in connection with the purchase, use, or installation of the item(s). Replacements, repairs, or refunds are the only options under this limited warranty. This limited warranty does not cover damage from the result of mishandling in transportation, customer modifications, acts of God, natural disasters & phenomenon, vandalism, misuse, abuse, improper maintenance, unreasonable care, or other causes that did not arise from manufacturer defects in workmanship and/or materials. No person, retailer, sales rep, dealer, service facility, or entity of any type is authorized to change, modify, or amend the terms of this limited warranty in any manner. Starock Canada shall not be liable to the customer or to any other entity for any incidental or consequential damages or loss of profit from any defect in any items.

What is the return policy?

Starock does not handle returns or refunds for any products not purchased directly from us. This includes person, retailer, sales rep, dealer, service facility, or entity.

What about custom orders?

All Custom Orders ARE NOT ELIGIBLE FOR RETURNS OR REFUND. THESE ITEMS ARE FINAL SALE. Made-To-Order products are unable to be cancelled once it has been placed and hits our production facility. Changes such size, color, styles, or others, are not possible. Starock products are free of material defect at the time of shipping, there is no return or exchange on any item(s).

What if my package is lost?

Although we do not anticipate any issues, all orders are still subject to delays due to inclement weather, covid-19 restrictions and other general delays. We will ensure your package is sent out in time but once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control - you will need to contact the according shipping service for updates on any delays or shipping errors.

Please make inquiries on idle packages within 30 days from the order date.

What if there is an error on my shipping address?

Shipping addresses cannot be changed once orders are processed in our system. Please be sure to double check all information before checking out to ensure a quick shipping process, as it is the customers responsibility.  If you notice an error, please contact customer service immediately so we can try to fix any errors.

How can i track my order?

Once your package has shipped, you will receive an email with corresponding tracking information. Please be sure to double check all information, including email, before checking out to ensure a quick shipping process. If you do not receive a confirmation email within 24 hours please reach out to customer service to ensure your order has been processed.

What if i have more questions? 

Please reach out to customer service by emailing sales@starock.ca for any further questions.